KPN dupes again

This has almost become a daily happening to passengers on KPN Travels. Although KPN's motto says Keep People's Needs, that is probably which they would never do even in their dreams.

I had booked tickets for yesterday's travel on an A/c volvo bus from Bangalore to Coimbatore ( 11:30 pm ). The troubles started off from Bommanahalli, Bangalore itself. The bus which was scheduled to leave at 11:30 pm, started off sedately at 12:10 am.

At around 2:00 am the driver and the cleaner jolted the passengers off their deep slumber announcing that the vehicle has broken down. As a result everybody was asked to get onto another bus which was a Non-A/c semi-sleeper bus. The Volvo A/c bus is a 34 seater and the semi-sleeper is a 30 seater. Now that left 4 people in the lurch of which I was a victim. On being questioned, the driver gave me the cleaner's seat with a nonchalance. With no other option at 2:00 am in the night, I had to bear the pain. But the driver said that we would be reimbursed for the inconvenience once we reach coimbatore.

Throughout the travel I was juggling between the seat and the bus floor unable to sleep. And by the time the bus slowly reached Coimbatore at 9:00 am in the morning, I was bleary eyed, totally tired and frustrated.

All the passengers got down at the KPN office in coimbatore and demanded a compensation. The staff displayed a callous attitude. And finally after 20 minutes of haggling and fight, the staff promised areimbursement of Rs.100/- which was the difference between the cost of Volvo A/c bus and Non-A/c semi sleeper.

But the staff as well as the GM failed to understand the point of contention. We were not fighting the excess money. Rather our point was the inconvenience and pain caused by the indifferent attitude. Hence we demanded a full refund as a penalty and compensation for the grievance.

Even though we took up the matter with the B3 police station, we failed to reach any conclusion. The KPN manager was adamant that only Rs.100/- (the difference in the ticket amount) can be reimbursed.

So finally we decided not to accept the refund and promised the KPN manager that we will approach the consumer court. Now I am looking into ways of approaching the consumer court regarding this issue. Will keep this post updated about the proceedings in this matter.

It is high time that we consumers woke up and teach these guys a few things about consumer oriented services. The consumer experience will improve only if service providers understand that consumers will no longer suffer silently. This begs the consumer to stand up united against such perpetrators of atrocity.

Based on my experiences with consumer court, I will also post about how to get your problems redressed from this forum.

Arise, Awake and Stop not till the goal is reached !

7 comments:

Arunkumar said...

Good Luck da

Rajakumar said...

Good Luck da gops.

I have shared the same horrifying experience that I had with the same KPN travels in my blog.

http://rajakumar.blogspot.com/2005/12/kpn-monopoly-and-pathetic-customer.html

One more over here.
http://rajakumar.blogspot.com/2007/04/against-kpn.html

boobalan said...

Yes you have to teach them a lesson. Even I have got a bad experience from them yesterday (4-1-2009). I have booked a ticket to tiruchengode for my cousin who is carring my son (2 years old) and they have boarded as to salem bus (saying tiruchengode bus was cancelled) after he reached salem at around 2.30 AM they are informing that will not go to tiruchengode (salem is their last stop). Even at that time there is no tiruchengode bus in salem bus stand. He struggled a lot to each tiruchengode. They are not having the basic manners to inform that the problem in banglaore itself. Cleverly when he boarded the bus they have kept the ticket with them. So I have decided not to travle from KPN. If there is no other go atleast we have retain our tickets with us. then only we have teach then some lesson.

seobot said...

List of KPN Travels in Bangalore and get best price quotes from Bus Travel Agents in Bangalore

sree said...

I fail to understand why you have to travel with the same operator even after having a previous bad experience. Especially when there are state transport corporations, railways and other private transport operators.
KSRTC and Railways offer better services at reasonable prices. Tickets can be effortlessly booked online. Not availing their services and preferring private operators to travel is criminal.

Hai Baji said...
This comment has been removed by the author.
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